New Central Beds Unitary Authority Selects OPENRevenues

IBS OPENSystems has signed a contract with Central Bedfordshire, a newly formed unitary authority which begins public service in April 2009.

The contract, includes a complete Revenues and Benefits solution including IBS’ own Document Management and Workflow product together with a comprehensive citizen self service portal. This will be used across Central Bedfordshire Council, an amalgamation of Mid-Beds District Council, South Beds District Council and part of Bedfordshire County Council. Go-live is planned for Autumn 2009 to support 130 users.

Clive Jones, Head of Service for Business Transformation and Customer Services, Central Bedfordshire Council, said the potential efficiency savings and inegrated nature of the workflow system were key to the partnership:

“IBS OPENSystems’ roadmap for the future is aligned well to that of Central Bedfordshire Council. We were impressed with their integrated workflow system, which allows users the opportunity to view a variety of customer details in one view.

Also, we were very keen to speed up the time in which it took for the council to process claims. With IBS we expect to see a radical reduction from 21 towards 10 days.”

For further details about any of our OPENRevenues and Workflow products please click here and where possible we will reply to you within 24 hours

For the full Central Bedfordshire article please click here