2010 Civica Customer Annual Conference

Explore the Civica User Conference 2010 with Sir Ranolph Fiennes Manchester: 27-28 January 2010

Please find below a link to the Civica Annual Conference - open to existing Civica customers and business partners.

Please click here for 2010 Civica Annual Conference Registration

Every year Civica invite customers from all our business areas to attend this event which includes specially selected seminars, interesting guest speakers such as explorer Sir Ranolph Fiennes OBE, Finance expert Rene Carayol, and comedian Hugh Dennis, plus an exhibition area where you can hear about all the latest product developments.

This year will be the first opportunity for Civica OPENRevenues customers to attend, so we’ve put together a special package offer - only £125 per person for a two day delegate pass, one night accommodation and a place at the Conference dinner OR if you choose not to stay overnight you can attend the Conference and dinner for free!

In 2009 over 400 customers attended the event and we’d be delighted if you can join us this January. For further details please click the link below where you’ll also find details of the Conference schedule and registration form.

We hope to see you there

For further details about the 2010 Civica Annual Conference please click here!

PS: Please pass this invite on to other members of your team who you think will benefit from attending. However, please note numbers may be limited depending on demand.

Local Authority Council Taxbase Data Released

Details of the local authority council taxbase 2009 for England have been announced today. The latest statistics release includes data from 2005 to 2009 updates those previously issued on 26 November 2008.
Below are summary details.

Download the full document here

Number of dwellings

• In England there were 22.0 million dwellings on the Valuation Office valuation list liable for council tax as at 14 September 2009. This is an increase of 1 per cent compared with 2008 and an increase of 3 per cent compared with 2005.
• The number of dwellings on the valuation list that are exempt from council tax increased by 1 per cent compared with 2008 and by 11 per cent compared with 2005.
• The number of class E exemptions (unoccupied dwellings because the resident has moved into hospital or a care home) increased by 7 per cent from September 2008 to stand at 32,700 in September 2009.
• The number of class G exemptions (unoccupied dwellings when occupation is prohibited by law) fell by 8 per cent between 2008 and 2009.
• The number of class L exemptions (unoccupied dwellings repossessed by a mortgage lender) broadly levelled off in September 2009 at 15,500 after having more than doubled between September 2007 and September 2008.
• The number of class Q exemptions (unoccupied dwellings where the person who would otherwise be liable is a trustee in bankruptcy) increased to 1,800 in September 2009 compared with 400 two years ago, in September 2007.
• 7.6 million dwellings were entitled to a discount as a result of being occupied by single adults. This represents 33 per cent of all dwellings.
• 2.7 million Band A dwellings (50 per cent of all dwellings liable to Band A council tax) were entitled to a single adults discount.

Empty properties

• While the number of long term empty properties has remained broadly stable between 2005 and 2009, the percentage of all long term empty properties that were subject to a discount has fallen from 67 per cent to 55 per cent.

Number of dwellings by region and valuation band

• Nationally, two thirds of properties are in Bands A to C and only 9 per cent are in the top three bands.
• The pattern varies widely across regions. In the North East 56 per cent of all properties are in Band A; in London the figure is just 3 per cent. London and the South East accounts for 70 per cent of all Band H properties in England.

Civica OPENRevenues: New Contact Numbers - Monday 23 November

From Monday 23 November 2009 our main contact telephone numbers will be changing. These changes are part of the next stage of our successful transition following the acquisition of the OPENRevenues business by Civica UK Limited.

New Numbers to Remember:
General Enquiries: 01635 264200*
Fax: 01635 264202
Benefits Hotline: 01635 264222
Workflow Hotline: 01635 264233
*including call escalation and critical calls

Please note: If you wish to log a call, e.g. to register a fault, you should still email the details to ORHelpdesk@civica.co.uk

And that’s not all....
We will shortly be introducing further improvements including a new helpdesk system, and in the New Year we’ll launch the new customer portal which will allow you to log calls through the Civica OPENRevenues website. This customer portal will also give you access to a whole range of information resources related to our products and company news. We will keep you informed of all the new developments.

We hope you find the new changes useful if you have any problems or questions please contact us by email at ORHelpdesk@civica.co.uk

South Norfolk - Winners: IRRV Benefits Team of the Year!

Congratulations to everyone at Civica OPENRevenues customer South Norfolk Council, who last night were announced winners of the prestigious Benefits Team of the Year Award at the IRRV Annual Conference Performance Dinner.

Click here for photographs of the winners with Civica OPENRevenues Managing Director Bill Loughrey.

Congratulations also to Great Yarmouth BC who were Highly Commended in the "Most improved Team of the Year Category", and to the London Borough of Merton - nominated for the "Excellence in Customer Service" award.

We'd like to take this opportunity to congratulate all the award winners in particular, but also everyone involved in the teams nominated in each category. Let the competition commence for 2010!

IRRV Annual Conference 2009

Come and visit our team at the 2009 IRRV Annual Conference in Bournemouth.

We'll be demonstrating a selection of our latest products on Stand 44 in the exhibition area. If you'd like to pre-book a meeting with one of our team please email chris.civica@gmail.com.

We look forward to seeing you there.

More Civica OPENRevenues Winners!

Three Civica OPENRevenues customers have been announced as winners of the 2008/09 Direct Debit Challenge.

Congratulations to:

• Bournemouth Borough Council
• Sunderland City Council
• Warwick Council

Each have won £1000 for their nominated charity! A great effort by everyone involved.

For full details of the Direct Debit Challenge and information on how you can take part please click here

3 Civica OPENRevenues Customers Nominated for Top IRRV Awards!

Congratulations to three Civica OPENRevenues customers who have been nominated for the IRRV Performance Awards. Great Yarmouth BC, Merton LBC and South Norfolk DC all made the short list for the awards which will be presented at the IRRV Annual Conference in Bournemouth later this month.

We're delighted for all three organisations, wish them the best of luck and hope they enjoy the awards evening. We will name the winners on this site following the final announcements.

Full details of the awards shortlist is available here.

Nomination details for Civica OPENRevenues: Great Yarmouth BC: Most Improved Team of the Year; Merton LBC: Excellence in Customer Service; South Norfolk DC: Benefits Team of the Year