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System downtime can be expensive and inexcusable - but with Status Monitor it can be predicted and prevented. One of the key problems for our customers is a lack of knowledge about the Progress database.
If a problem occurs, one of our experienced members of staff will carry out a number of tests to determine the cause. Status Monitor replaces these tests with a proactive monitoring system. It constantly checks the important aspects of the IBS application and generates an alert when something occurs which is likely to cause a problem. As a result, predictable errors can be avoided and action taken to minimise the problem, risk to your business and associated costs.
More detailed information is available by emailing a request here alternatively you can contact your Civica OPENRevenues Account Manager on 01635 550088.
The new Government White Paper "Better Deal for Consumers" released on Thursday, and aimed at helping those in financial difficulty, has implications for Council Tax Collection:
"The Government wants to ensure that consumers in financial difficulty are treated with consideration by all their creditors. Council tax is rightly considered a priority debt and given precedence over other debts by people unable to pay all their debts when drawing up a repayment schedule. But local authorities recognise that some people will face real difficulties in meeting their obligations during the downturn. Council tax benefit is available for those on low incomes and we are keen that everyone entitled should claim it. Councils have discretion to agree a payment arrangement with any taxpayer to enable them to clear arrears. They can also, and frequently do, make such arrangements instead of pursuing formal enforcement measures."
There are also two further initiatives announced: "Council tax collection protocol" and a "Statement of good collection practice"
Full text of the white paper can be reached via a link on our Discussion Board or by clicking here. The relevant pages are 20-22.
The DWP have circulated an advance copy of proposals to change the way subsidy is calculated for temporary accommodation cases i.e. non HRA rent rebate claims. From 1st April 2010 they wish to remove the two different rates of excess benefit that qualify for lower rates of subsidy and calculate the subsidy threshold based on a level linked to the LHA rate. The formal consultation process is due to start about now.
The initial response from OPENRevenues is now available to members of our Discussion Group and will be posted in edited form on this blogsite shortly.
System downtime can be expensive and inexcusable - but with Status Monitor it can be predicted and prevented. One of the key problems for our customers is a lack of knowledge about the Progress database. 
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